Frank Caruso is so passionate about his formulas that he is proud to offer a 100% Money Back Guarantee.
Money Back Guarantee
Frank Caruso is so passionate about his formulas that he is proud to offer a 100% Money Back Guarantee.
Money Back Guarantee Terms and Conditions
At Caruso’s Natural Health, we stand behind the quality of our products. If you’re not completely satisfied, you may request a refund under our 100% Money Back Guarantee.
Eligibility
To qualify for a refund:
• The product(s) must have been purchased within the last 90 days.
• The product(s) must have been purchased from an approved retailer.
• Both the used or unused product(s) and the original purchase receipt must be returned to us.
How to Return Your Product
1. Package your items
Wrap the product(s) and receipt together in plain paper, an envelope, or packaging of your choice. You may compress boxed products to assist with posting.
2. Address your package
Use the following free postage address:
Caruso’s Natural Health
Money Back Guarantee
Reply Paid 310
Horsley Park NSW 2175
3. Include your details
Inside the package, please include:
• Your full name
• Your mailing address
• Your email address
• Your contact telephone number
• Any feedback you’d like to provide
(Alternatively, you may complete and include our printable Money Back Guarantee Form instead.)
Postage Costs
Refunds apply only to the product purchase price.
Any postage or freight charges incurred when purchasing or returning the product(s) including postage bags, tracking numbers, or registered post will not be covered in your refund. Please use the free postage address information above.
Lost Mail
While rare, postal losses can occur. We recommend taking photos of your product(s) and receipt before posting to assist in the unlikely event of a lost mail claim.
Need Help?
If you have any questions about our Money Back Guarantee process, please contact our Customer Service Team:
📞 1300 304 480
✉️ customerservice@carusoshealth.com.au
Available Monday–Friday, 9:00am–5:00pm (AEST)
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Frequently Asked Questions
Frequently Asked Questions
1. What does approved retailer mean?
An approved retailer is a business that has been officially authorized by Caruso's Natural Health to sell specific products or services. This approval often means the retailer meets certain quality, pricing, customer service, or ethical standards set by Caruso's Natural Health.
Examples are Chemist Warehouse, Priceline, etc.
2. What if I don’t have my original purchase receipt anymore?
As we require proof of purchase, please speak with the retailer that you purchased your Caruso’s product from and they may be able to retrieve a copy of your receipt using their point-of-sale system.
If this is not an option, we can offer a product replacement of similar RRP
value. Choose a product from our website of similar dollar value, record
on paper with your details and return this with the product.
Feel free to contact us to discuss in greater detail on 02 8818 0100 during
business hours AEST and on 09 571 2550 NZST (New Zealand) Monday to
Friday. (Australia).
3. Why can’t I just get a refund from the retailer where I bought my product?
Our Money Back Guarantee is a commitment between ourselves and the customer directly.
The Money Back Guarantee allows us to make sure that there is not an alternative resolution to your issue as well as allowing us to continually gain valuable feedback about your experience.
4. How do you refund my money?
Our refunds come in the form of a cheque to the mailing address you provide. Soon, we will be able to process refunds via EFT.
5. How long does it take to get my money back?
Should a claim meet all of the terms, we have a maximum turnaround of 30 business days from receiving your claim. In the case of claims that require further supporting documentation, processing times may increase.
6. Does the Money Back Guarantee include postage costs?
The Money Back Guarantee does not include any postage costs.
7. How do I send the unused product and proof of purchase?
You are welcome to compress any boxed product to assist in posting.
Please adhere to postage requirements for liquid products and take necessary steps to avoid leakage. We are happy to receive the unused product in box, envelope, padded bag or otherwise, so long as it meets the regulations of the postal service.
8. Lost mail items
While very rare in occurrence, it is not impossible that things get lost
in the post from time-to-time. As such, we recommend that you take
copies of your original purchase receipt, form / paperwork, the postage
receipt, and photographic evidence of your claim (packaging and portion)
before sending. Of course, you are welcome to pay an additional fee for
tracking with your postal service of choice, but this will not be
included in the refund price.
9. What if I don’t meet the Terms and Conditions?
If your claim does not meet the terms and is not able to be processed, you will be notified. Every circumstance is different, and as such we are happy to discuss alternative resolutions by email or telephone once a decision has been reached.
10. I am in New Zealand. Where do I send the products?
Please use the address below and follow the complete instructions in the Money Back Guarantee process above.
ANZ Pharma Wholesalers Ltd
Money Back Guarantee
1 27E Smales Road, East Tamaki,
Auckland 2013