Money Back Guarantee

Frank Caruso is so passionate about his formulas that he is proud to offer a 100% Money Back Guarantee. 

Money Back Guarantee Terms and Conditions 


The used/unused product(s) and receipt needs to be returned to us to obtain a refund.

To qualify for a refund, the product(s) must have been purchased within the last 90 days. The products must also have been purchased from an approved retailer.

Wrap the products and receipt together in plain paper or an old envelope (packaging of your choice), place the below address on the package. You are welcome to compress any boxed products to assist in posting. Refund does not include any postage or freight charges you may have incurred when purchasing or returning the product.

Please use the following address: 
Caruso’s Natural Health 
Money Back Guarantee 
PO Box 158 Horsley Park NSW 2175

Please include in your package: 

• Your full name 

• Your mailing address 

• Your email address 

• Your contact telephone number 

• Any feedback you may wish to provide. 

 


Alternatively, you may wish to place your details on our printable Money Back Guarantee Form here. 

If you choose to purchase postage bags or tracking numbers to return the product(s) to us, these costs are not covered in your refund. 


Lost Mail Items 

Very rarely, packages may get lost in the mail. We recommend taking photos of products and receipts just in case this occurs to assist your claim.  

If you have further queries about the Money Back Guarantee process, please contact us on 1300 304 480. We are available Monday-Friday (AEST), 9-5pm.

Or you may email us customerservice@carusoshealth.com.au

Frequently Asked Questions

1. What does approved retailer mean? 

An approved retailer is a business that has been officially authorized by Caruso's Natural Health to sell specific products or services. This approval often means the retailer meets certain quality, pricing, customer service, or ethical standards set by Caruso's Natural Health. 

Examples are Chemist Warehouse, Priceline, etc. 

2. What if I don’t have my original purchase receipt anymore? 

As we require proof of purchase, please speak with the retailer that you purchased your Caruso’s product from and they may be able to retrieve a copy of your receipt using their point-of-sale system.  

If this is not an option, we can offer a product replacement of similar RRP value. Choose a product from our website of similar dollar value, record on paper with your details and return this with the product.

Feel free to contact us to discuss in greater detail on 02 8818 0100 during business hours AEST and on 09 571 2550 NZST (New Zealand) Monday to Friday. (Australia). 

3. Why can’t I just get a refund from the retailer where I bought my product? 

Our Money Back Guarantee is a commitment between ourselves and the customer directly.  

The Money Back Guarantee allows us to make sure that there is not an alternative resolution to your issue as well as allowing us to continually gain valuable feedback about your experience. 

4. How do you refund my money? 

Our refunds come in the form of a cheque to the mailing address you provide. Soon, we will be able to process refunds via EFT. 

5. How long does it take to get my money back?

Should a claim meet all of the terms, we have a maximum turnaround of 30 business days from receiving your claim. In the case of claims that require further supporting documentation, processing times may increase.

6. Does the Money Back Guarantee include postage costs?

The Money Back Guarantee does not include any postage costs. 

7. How do I send the unused product and proof of purchase?

You are welcome to compress any boxed product to assist in posting. Please adhere to postage requirements for liquid products and take necessary steps to avoid leakage. We are happy to receive the unused product in box, envelope, padded bag or otherwise, so long as it meets the regulations of the postal service. 

8. Lost mail items 

While very rare in occurrence, it is not impossible that things get lost in the post from time-to-time. As such, we recommend that you take copies of your original purchase receipt, form / paperwork, the postage receipt, and photographic evidence of your claim (packaging and portion) before sending. Of course, you are welcome to pay an additional fee for tracking with your postal service of choice, but this will not be included in the refund price. 

9. What if I don’t meet the Terms and Conditions?

If your claim does not meet the terms and is not able to be processed, you will be notified. Every circumstance is different, and as such we are happy to discuss alternative resolutions by email or telephone once a decision has been reached. 

10. I am in New Zealand. Where do I send the products? 

Please use the address below and follow the complete instructions in the Money Back Guarantee process above. 

ANZ Pharma Wholesalers Ltd 
Money Back Guarantee 
1 27E Smales Road, East Tamaki,
Auckland 2013