Shipping policy
Shipping Policy - Caruso's Natural Health
Dispatch times
Orders placed before 12pm Sydney time on a business day will generally be dispatched the same day. During peak periods or unusually high order volumes, dispatch may occur on the next business day. Orders placed after 12pm, or on weekends and public holidays, are dispatched the next business day. All orders ship from our warehouse in Eastern Creek, NSW.
Shipping within Australia
We offer free standard shipping on all Australian orders, delivered by Australia Post. Express Post is available at checkout as a paid upgrade if you need your order sooner.
Estimated delivery times once dispatched:
- Standard: 2–4 business days for metro areas on the east coast; 5–8 business days for WA, NT, and regional areas
- Express: 1–3 business days depending on your location
These timeframes are Australia Post estimates and may be longer during peak periods or carrier delays outside our control.
International shipping
We ship to most international destinations, with shipping charges paid by the customer and calculated at checkout. We do not currently ship to the United States, the United Kingdom, or countries within the European Union.
International delivery times vary by destination and customs processing. Any customs duties, import taxes, or clearance fees charged by the destination country are the responsibility of the customer.
Tracking
You'll receive tracking details by email once your order has been dispatched, so you can follow your delivery through to your door.
Incorrect addresses
Please double-check your delivery address at checkout. If an order is returned to us due to an incorrect or incomplete address, re-delivery charges may apply. If you notice an address error after placing your order, contact us as soon as possible and we'll do our best to correct it before dispatch.
Lost, delayed, or damaged deliveries
If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact our customer service team and we'll investigate with the carrier and make it right.
Contact us
Email: customerservice@carusoshealth.com.au
Phone: 02 8818 0100 (select option 2)